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Charge 2 didn’t track my workout

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‎02-03-2019 06:30 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-03-2019 06:30 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

I already read that someone had this exact same problem but saw that no one had helped her with a solution. My workout is reflected in the heart rate zone but was NOT tracked in exercise. How do I fix this???

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‎02-03-2019 06:31

‎02-03-2019 06:31

Can send/email pictures reflecting my issue 

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‎02-05-2019 05:50 - last edited on ‎06-17-2025 09:44 by Fitbit Moderator

In response to Girl435

‎02-05-2019 05:50 - last edited on ‎06-17-2025 09:44 by Fitbit Moderator

@Girl435 Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Charge 2 didn't record your activity. Your tracker detects activities based on the motion on your arm. For example when using the elliptical machine make sure you have the moving bars so your tracker detects the motion and record the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your tracker. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

Let me know how it goes!

Alvaro | Community Moderator

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