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Charge 2 died, won't recharge

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‎04-26-2019 08:08 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-26-2019 08:08 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

Night before last, my Charge 2 depleted its battery.

 

Got a message while going to bed that it was at 20% battery. Woke up during the night and the device was off. Yesterday and this morning, I tried everything, including the instructions for Why Isn't My Battery Charging. Still nothing. It will not recharge or reset. Device was put in action January 2017. Any solutions to bring it back or will it need to be replaced with another FitBit or Garmin?

 

Thanks,

Mitch

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‎04-28-2019 08:53 - last edited on ‎04-24-2025 10:16 by Fitbit Moderator

‎04-28-2019 08:53 - last edited on ‎04-24-2025 10:16 by Fitbit Moderator

@waterbrook Welcome to the Fitbit Community! I hope you're doing well!

I will assist you with your Charge 2 not working and sorry for the late reply. Thank you for following the suggestions in our help article. Since the issue persist please let our Support team know about this so they can further assist you. You will get an email from them.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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