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Charge 2 dies after 2 years

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‎07-08-2019 05:35 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-08-2019 05:35 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

My mom bought 3 device 2 years a go one for her, my sister and me. Mine died a week ago, my moms died the next day and now today my sisters is showing a 3 and under it a 1 and a big white line beside the numbers! How can they all die withen a week? I think theyre all set up to die after 2 years! I ordered a new one but i feel like cancelling my order cauz this is not right!

 

 

Moderator edit: updated subject for clarity and word choice

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‎07-09-2019 07:17 - last edited 36m ago by Fitbit Moderator

‎07-09-2019 07:17 - last edited 36m ago by Fitbit Moderator

@Melan17, welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 2 not working. You don't mention what it is happening with your devices except for the last one. For that device I suggest you restart it by following these instructions. If you provide more information I will be more than happy to help you with the other two trackers.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-09-2019 08:16

In response to AlvaroFitbit

‎07-09-2019 08:16

Mine the batterie last 9 minute i already call and the batterie test has been done.

 

my moms the batterie wont charge at all. She called nothing to be done. 

 

My sister just has a 3 & 1 and a big white line. She has to call!

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