Charge 2 dies after few minutes

[Sjoe]

Hi,

After using my charge 2 since end of March 2017 without issues, today somewhere during the day, it suddenly died. I had charged it to about 75% just yesterday afternoon, so I doubt it had normally run out of juice. I attached it to the supplied (and original) wall charger and sure enough, it started charging immediately, showing it was completely drained. Just 30 minutes later it reported a full charge, so I took it off the charger and put it back on. In under 5 minutes, it had shut down again. Went to the forums, tried the reset procedure, charged it again, now for for over an hour. It reported full charge, put it back on my arm and took it for a walk. Died in under 5 minutes 😞

Update: charged it overnight - hence not tracking sleep 😞 - and took it off the charger in the morning. It lasted a whole 7 minutes. Not really pleased to see a unit die in just over 1.5 years.

Any other things I can try apart from contacting and hoping support has any other ideas?

Note: the unit is on the last firmware version, the app is NOT setup for permanent connection, so those things shouldn't affect battery life. Thanks in advance!

[SaraLo]

I am having this exact same problem today too.  hoping someone can provide a solution

[VaraM]

Hi, Same is here, it is been three months, it is not turning up even charging several times..

Any help is appreciated!!

[WalkingFiend]

Sounds like the end of the battery life to me. I'm starting to have problems with the charge on mine not lasting as long and it's barely over 1 year old.  I think the problem is they didn't let us turn off the bluetooth so it's on ALL the time.  If anyone finds a resolution that doesn't entail a NEW device please share it here! 

[Sjoe · Accepted solution]

Here's an update to this issue. I got in touch with support and within 2 working days (about 3 to 4 mails) we reached a solution. My advice if you run into a serious issue? Take it up with support, they are friendly and helpful!

Thanks to the full support team!

[WalkingFiend]

@Sjoe You should be thanking ALL the customers who went before you that fought for this. A few months ago you would have been told YOU caused it.

[pdghack]

had the exact same issue and all that support told me was to buy a new one - with their discount.  Shouldn't die this quick - they need to do better with their battery life.  And if the battery does die, they should make it so that it can be replaced rather than having to buy a new watch.