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Charge 2 difficulties with heart rate, battery and display

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‎05-16-2019 17:44 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-16-2019 17:44 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

First, heart rate not showing.

Second, blinking green lights.

Third, not holding a charge.

Now, black screen, but syncing on app.

 

i have done all the charging, draining, restarting that has been recommended. I have tried different charging ports, cleaned, etc. I spoke with customer service, received an email that my case was referred to a specialist, but have not heard back from anyone.

 

Any suggestions? I’m disappointed this is happening! 

 

Moderator edit: Subject for clarity 

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‎05-17-2019 14:34

‎05-17-2019 14:34

Hello @Momofcv thanks for bringing your post to my attention, welcome to our Fitbit Community! Let me help you out with this.

 

First, thank you for troubleshooting your Charge 2 prior posting, I'm sorry to see you feel that way. Since you're already in touch with our Support team, I recommend you to contact them back if you have any additional questions regarding their replies. Also, I'd like to let you know that I've sent them an update to continue providing you with assistance to resolve your difficulties as soon as possible. 

 

In the meantime this happens, let me know if I can do anything else for you. I'll be here. 

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