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Charge 2 display and hr sensor not working nor device syncs

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‎02-26-2019 22:23 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-26-2019 22:23 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Fitbit 2green light come when it want to ,can sync to my phone and my screen or black

 

 

Moderator edit: updated subject for clarity

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‎02-27-2019 07:25

‎02-27-2019 07:25

@Makiya Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Charge 2 isn't working as expected. 

 

Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. This should help with the display and heart rate sensors. You can also turn off the heart rate sensor (tap the tracker's icon then select off on heart rate, save and sync and turn it to auto, save and sync again.

 

Regarding the syncing issues you can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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