Charge 2 display completely black

[MegDon17]

Hello. My charge 2 display is completely black.  It is fully charged and I already did a hard reset.  The green lights are still flashing, it vibrates and it syncs just fine to my phone- but absolutely no display.  Any one experience this know what I should do?

Moderator edit: updated subject for clarity

[Godlove]

I’m having the same issue too. My Fitbit just went blank, I’m wondering if it’s because of the length of time that we have this device. Mine syncs just fine to my phone but not shows nothing in display. I hope there’s a solution to this problem.

[Lkh921]

so I did some more hard starts. finally got a screen, however, it was upside down and backward 😲😲

did another hard start yesterday and I have my screen back. however, the charge does not last  😢

talked to tech on Friday, they offered 25% off a replacement.

[CuteDaddy3]

Thank you for the update. That is a little good news. But is still seems
wrong that they are ignoring it.

Hang in there and good luck.

[AlvaroFitbit]

@Lady_Liberty @Godlove Welcome to the Fitbit Community! I hope you're doing well! 

@Stripypixe what did they tell you? Was your device within the warranty period? 

@Lady_Liberty  @Godlove  please restart your devices by following these instructions.

@Lkh921 

Support does follow the guidelines listed in the warranty so if your device is outside the warranty period they won't be able to replace it. This is why they offer a discount to help customers in this situation. Still thank you for sharing your feedback.

@CuteDaddy3 the team does work on improving each Fitbit model so your feedback is appreciated.

Keep me posted

[Godlove]

Great news! I happy for you. I’m awaiting a response from Fitbit. They sent information as to how to restart my Fitbit, didn’t work, so I’m waiting. Thanks

Sent from my iPhone

[MarTeeNez]

Mine went upside down & backwards as well! That was fun trying to read the screen. The reset made it work for about 2 hours, then blank screen. Screen died but everything else worked. Samsung got the best ratings from Consumer reports and the price is comparable. I'll look around.  Good luck!!

[RicardoFitbit]

Hello @Godlove and @MarTeeNez thanks for your replies and updates.

@Godlove I'm glad to know that our Support team is providing you with assistance regarding your concern. I recommend you to contact them back if you have any additional questions about the assistance that they're providing to you, keep an eye to your email for any updates from them.

@MarTeeNez Thanks for sharing your experience and for your comments, your feedback is appreciated. 

I'll be around.

[SunsetRunner]

I discovered my Charge 2 display was completely black this morning.  I plugged it in to charge and when I came back it was fully charged.  Now it is completely black again.  My green buttons are not blinking.  Since there seems to be so many of us having the same issue, does FitBit have a solution?  

[CuteDaddy3]

Hello and good luck.

There solution is to sell you a new one at a slightly discounted price.

Not a very satisfying solution I’m sorry to say.

[Godlove]

Hi Fitbit support reach out to me, they told me to restart my Fitbit, which didn’t work. They offered me a 25% discount on specific Fitbit’s. I have no choice but to take up their offer.(yikes). I’ll still end up spending. I hope the new one who hat I get works longer.

Sent from my iPhone

[Godlove]

I agree, I will have to spend some dough because I need one.

Sent from my iPhone

[SunsetRunner]

Would like to know if there is a solution to  this problem. My device did not track my sleep and now it's dead again.  

[Lkh921]

How old is your fitbit? mine was 2.5 yrs old

[SunsetRunner]

I bought it in 2016, so I've had it for three years.

[Lkh921]

mine was a Christmas 2016 gift. So I.m guessing it was time. Hubby surprised me with a 3 yesterday!

[CuteDaddy3]

A little less than 2 years. It was working great until it was not.

[Lady_Liberty]

Mine was about the same.  I got it December, 2017.  I guess it’s time to move on to something that’ll last.  

[Rkmiller]

Same thing.  Charged Fitbit screen went black.  I have tried everything that has been suggested and no luck. What now?

[RicardoFitbit]

Hello again! I'm here to continue assisting, my apologies for the delayed reply. I'd like to begin giving a warm welcome to our Community to @SunsetRunner @Lady_Liberty and @Rkmiller. Also, thanks for your replies and updates @CuteDaddy3 @Godlove and @Lkh921.

@SunsetRunner I was notified by our Support team that they already provided you with assistance regarding your concern. That said, my recommendation is to contact them back if you have any additional questions regarding the information that was provided by them and their conclusion, they'll be happy to further assist you. Same for you @Rkmiller please keep an eye to your email inbox for any update from them or get back in touch if you need further assistance.

@CuteDaddy3 @Godlove @Lkh921 @Lady_Liberty The feedback that was submitted about your experience with our Support team's resolution and your Fitbit device is appreciated, take in consideration that our Customer Support team refer to our policies for any warranty-related procedure. Fitbit is always striving to improve our products and services, therefore, the feedback that is submitted in our Community Forums is always welcome and appreciated.

I'll be here if you need anything else. 

[kykypy3ka]

Same issue here. First were problems with HR than screen gone wild and died.

Has anyone solution?