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Charge 2 display not turning on

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‎05-19-2020 17:20 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-19-2020 17:20 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

Charge 2 screen went black. The green lights on still. I tried charging, restarting but no luck. It vibrates and shows working on app. Any ideas how to fix it?

 

Moderator Edit: Clarified subject

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‎05-26-2020 17:14

‎05-26-2020 17:14

Hi @mlcheow88, welcome to the Community Forums! Sorry for the delay in responding your post. 

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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