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Charge 2 display not turning on

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‎06-16-2020 03:27 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎06-16-2020 03:27 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

Hi, 

I woke up this morning with the display on my charge 2 all distorted and haywire!

I tried troubleshooting it by similar posts on here but to no avail.

The battery was completely dead so I charged it up and now the display is completely gone and won't return. My FitBit is still syncing/recording to my app but no display is showing. 

I've tried plugging it into charger cradle, feeling the vibrate, then holding the button for 10 seconds to try cycle it but again there's no display. I even cleaned the contacts in alcohol beforehand, 

Can someone please help, this device is less than 2 years old! 😞

 

Moderator Edit: Clarified subject

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‎06-17-2020 18:34

‎06-17-2020 18:34

Hi @FridayLuck, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, I understand how frustrating this matter can be for you. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

  

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