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Charge 2 display not turning on

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‎08-09-2020 11:57 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎08-09-2020 11:57 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

Recently my charge 2 stopped displaying everything although it does display the steps through the app. Can we get some kind of resolution to this issue that is apparently wide spread on the charge 2. Have y'all completely shut them down, discontinued or what? If so, do y'all plan on replacing/upgrading them? We'll wait...

 

Moderator Edit: Clarified subject

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‎08-09-2020 18:11 - last edited on ‎07-11-2025 09:57 by Fitbit Moderator

‎08-09-2020 18:11 - last edited on ‎07-11-2025 09:57 by Fitbit Moderator

Hi @Trentnova, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors of your Charge 2 are still flashing? Or is your device completely unresponsive? In the meantime I receive your answers, please try our restart process and let me know if the issue persists.

Looking forward to your reply. 

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