Charge 2 display not turning on

[cuyperke1974]

Good morning,

my Fitbit stopped working.

I've charged like usual, in the morning the screen was black.

Lights of battery are green on the back but nothing on the screen even after resetting.

It vibrates by resetting but nothing else.

Please help !

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @cuyperke1974, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Customer Support team informed me that they already provided you assistance to resolve this situation back in July. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Pennydrop1]

My Fitbit 2 only shows a plank screen it’s not showing anything 

[RicardoFitbit]

Hi @Pennydrop1, welcome to the Community Forums!

Thanks for your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Looking forward to your reply.

[cuyperke1974]

Hello,

i can't get any contact with the live chat. It's not working...

[Pennydrop1]

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