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Charge 2 display not turning on

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‎09-03-2020 10:47 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎09-03-2020 10:47 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

My screen is completely frozen and unresponsive. I have attempted to turn off, reset, unpaired etc to no avail. Was still counting steps until I unpaired the device from my phone but now I can't re-pair as I cant get the code from the watch.

 

Please help.

 

Moderator Edit: Clarified subject

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‎09-06-2020 17:05

‎09-06-2020 17:05

Hi @greekgodmike, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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