Charge 2 display not working - Cracked screen

[Karl.]

Hi there,

I bought a Charge 2 for my Daughter in November 2018, and the screen has now what looks to be cracks, one each side of the screen from top to bottom. The screen doesn't even light up anymore, but the device itself still works and syncs to the app. So activity progress can still be viewed, but just via the app every time.

I see that this is a common problem, she insists that it isn't down to accident damage, but then she is 12.

What are the options here for a fix or a replacement? Everything else has been great, and she loves having an actual Fitbit. Cheaper products were tried when she was younger, but the whole Fitbit concept with the challenges has been great for her and encourages her to be more active.

Thanks,

Karl

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Karl., welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post, I'm sorry to know that the display of your daughter's Charge 2 is not working anymore. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[SunsetRunner]

I have a cracked screen also can the be repaired 

LINDA

[RicardoFitbit]

Hello @SunsetRunner, it's nice to see you again participating here in the Community Forums!

Thanks for your post. Unfortunately, it's not possible for us to repair the screen of your Charge 2. However, I've contacted our Customer Support team on your behalf for them to provide you assistance with the cracked screen of your Fitbit. I recommend you to periodically check your email inbox because they'll be in touch with you soon.

I'll be here if you need anything else.