Charge 2 display screen shows zig zag lines

[Emma-Christmas]

My display is showing zig zag / wavy lines. A few hours ago it was fine and now it's not. Any suggestions? It's not been worn in water....only occasional splashes from hand washing etc.

TIA

Emma

Moderator edit: updated subject for clarity

[SteveH]

First thing to try when a fitbit misbehaves is a restart using the following procedure:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable.

It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work.

[AlvaroFitbit]

@Emma-Christmas Welcome! Thanks for being part of our Community! Sorry to hear about your damaged Charge 2 screen. The restart is what we suggest for this issue so I wanted to know if @SteveH's instructions helped you? Does the issue persist on your tracker?

I look forward to your reply!

[Jalilah]

Hello...  

I also have the same problems.. But i have done try the step guide..  But it still not function..  Any suggestions  form you to solved the problem ?

[Jalilah]

Hello @AlvaroFitbit

I have same problem with @Emma-Christmas I have try the guid from @SteveH It not function with my fitbit charge 2. .. Do you have any suggestions to solved my problem? 

[AlvaroFitbit]

@Jalilah Welcome! It's great to see you around! Sorry to hear that your Charge 2 display isn't working. thank you for following the suggestions in my previous post. Since the issue persist the best thing is to let our support team know. You will get an email so they can further assist you.

Keep me posted!