Charge 2 display showing upside down

[HelenEdwards]

Hello, 

my mum is having a problem with her Fitbit charge 2 - the screen has gone all funny; the info is all upside down, back to front and a stripe has appeared down the right hand side. 

Could the magnetic strap that she has put on affect it? 

Thank you,

Helen 

Moderator edit: updated subject for clarity

[SilviaFitbit]

Welcome to the Fitbit Community @HelenEdwards! Thanks for the details that you've mentioned, regarding the issue your mom is having.

Currently, there's an issue that's affecting Charge 2 users. You can learn more about it by checking this main post, a restart could resolved the issue. 

Hope this helps. Let me know how it goes. 

[Laineybird77]

This just happened!....please help!

[AlvaroFitbit]

@Laineybird77 Welcome! It's nice to have you on board! Thank you for sharing a picture of the issue with your Charge 2 screen, this is definitely not normal. Like @SilviaFitbit suggested in the previous post, the best thing to try is a restart (try this a few times) by doing the following:

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

Let me know how it goes!

[Billynomates]

Exact same problem today. This solution worked for me, thanks. M

[AlvaroFitbit]

@Billynomates It's great to see that you've visited the Fitbit Community! Thank you for not only posting about the issue but also confirming that the suggestion helped you as this may also help other members in the same situation.

I'll be around!

[debski60]

My screen started doing the same thing.  Did the restart and everything seems to be fine now.

Thank you

[AlvaroFitbit]

@debski60 Welcome to the Fitbit Community! It's great to have you here! Happy to hear that your tracker is working fine after restarting it. Thank you for the input and for posting in this thread.

I'll be around!

[Manmeetsinghbha]

I have tried resetting my charge 2 as mentioned above but my problem isn’t fixed. Please help.