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Charge 2 display shows white lines

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‎04-24-2019 16:04 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-24-2019 16:04 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

Tried all previous post suggestions , reset multiple times, cleaned contacts, tried different charger .  No fit yet any suggestions?IMG_0550.HEIC.jpeg

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎04-25-2019 11:26 - last edited on ‎04-24-2025 10:20 by Fitbit Moderator

‎04-25-2019 11:26 - last edited on ‎04-24-2025 10:20 by Fitbit Moderator

@Bb133 Welcome! It's great to see you around! 

I will gladly assist you with your Charge 2 display. Thank you for restarting and troubleshooting this issue. Since the issue persist please let our Support team know so they can further assist you. You will get an email from them.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-25-2019 20:30

In response to AlvaroFitbit

‎04-25-2019 20:30

I'm having the same problem. It started yesterday and I have tried all of the previous suggestions.  I need help. This is beyond frustrating!!

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‎05-07-2019 12:44 - last edited on ‎04-24-2025 10:20 by Fitbit Moderator

In response to FloydJ

‎05-07-2019 12:44 - last edited on ‎04-24-2025 10:20 by Fitbit Moderator

@FloydJ Welcome to the Fitbit Community! It's great to have you here!

I will assist you with your Charge 2 screen displaying white lines and sorry for the delay in my reply. Also thank you for trying the suggestions mentioned before. Since this issue persist I also created a ticket so Support can further assist you via email.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-07-2019 18:04

In response to AlvaroFitbit

‎05-07-2019 18:04

I'm having the same trouble just as well as a scrolling screen. I called support and since my fit bit is less than 6 months past the 1 year warranty and there is nothing they will do but try to sell me on the more current expensive devices. Sorry but I am not going to spend hundreds of dollars again in less than 2 years. I am very disappointed in the product and the company response to an obvious issue that multiple people are having. 

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