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Charge 2 display went blank today

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‎08-31-2019 03:06 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-31-2019 03:06 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

Does anyone know how to fix this?

 

 

Moderator edit: updated subject for clarity

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‎09-01-2019 12:11 - last edited on ‎12-25-2024 10:06 by Fitbit Moderator

‎09-01-2019 12:11 - last edited on ‎12-25-2024 10:06 by Fitbit Moderator

@Barajasf Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your unresponsive Charge 2 screen. Lets discard a charging issue so try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

Let me know how it goes.

Alvaro | Community Moderator

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