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Charge 2 displays a "Fitbit.com/setup" message

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‎07-10-2021 10:04 - last edited on ‎07-12-2021 05:15 by Fitbit Moderator

‎07-10-2021 10:04 - last edited on ‎07-12-2021 05:15 by Fitbit Moderator

Ran out of battery. Now fully charged 

Am logged into the app on my phone and it says it was last synced 3 hours ago but tracker is just showing a pic of a phone and saying www.fitbit.com/setup 

Can anyone help?

 

 

Moderator edit: updated subject for clarity

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‎07-12-2021 05:14

‎07-12-2021 05:14

 

@Simongbar Welcome to our Fitbit Community. Regarding the message that your Charge 2 shows on the display, please restart your Fitbit device as described in this help article. After this, set up your tracker from scratch and see if the issue gets fixed.

 

Hope this helps.

JuanJo | Community Moderator

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