help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 displays a "Fitbit.com/setup" message

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2021 10:04 - last edited on ‎07-12-2021 05:15 by Fitbit Moderator

‎07-10-2021 10:04 - last edited on ‎07-12-2021 05:15 by Fitbit Moderator

Ran out of battery. Now fully charged 

Am logged into the app on my phone and it says it was last synced 3 hours ago but tracker is just showing a pic of a phone and saying www.fitbit.com/setup 

Can anyone help?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-12-2021 05:14 - last edited on ‎09-10-2025 10:03 by Fitbit Moderator

‎07-12-2021 05:14 - last edited on ‎09-10-2025 10:03 by Fitbit Moderator

@Simongbar Welcome to our Fitbit Community. Regarding the message that your Charge 2 shows on the display, please restart your Fitbit device as described in this help article. After this, set up your tracker from scratch and see if the issue gets fixed.

Hope this helps.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes