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Charge 2 distance tracking off by 4km

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‎03-04-2020 23:04 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-04-2020 23:04 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

My Fitbit charge 2 is not tracking my running km correctly anymore I ran a 10km race and it only measure 6 km because of this now my min/km is very low and therefore my cardio fitness is also poor how do I fix this 

 

 

Moderator edit: updated subject for clarity

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‎03-05-2020 08:10

‎03-05-2020 08:10

@Borreltjie A warm welcome to our Community!

 

Let me help you with your distance detection. Your device uses the number of steps and stride length to calculate the distance. You can improve the accuracy by measuring and logging your stride length. Feel free to use these instructions to do this.

 

Let me know how it goes.

Alvaro | Community Moderator

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