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Charge 2 doesn't calculate stairs,

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‎01-09-2019 02:09 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-09-2019 02:09 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

Hi I had this new for crimbo and I'm sure it had stairs icon on the wristband, however on the app it hasn't registered any stairs .

Any ideas

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‎01-10-2019 09:25

‎01-10-2019 09:25

@Joniboy123 Welcome! Thanks for being part of our Community! Sorry to hear that your Charge 2 isn't counting your floors. Your tracker uses it's altimeter to detect variance in altitude. It will count 1 floor for every 10 ft it detects you climbed. There are situations that may affect the floor count like stormy weather (that has an actual impact on atmospheric pressure), gusts of wind, an AC unit in a close room or opening a door. I suggest you start by cleaning the back of the tracker with cotton and rubbing alcohol then use compressed air at a distance to clear the altimeter's opening (check the image for reference). Finally restart it. 

 

Charge 2 altimeter.jpg

 

Let me know how it goes!

Alvaro | Community Moderator

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