Charge 2 doesn't connect with the Fitbit App after the update

[Gioalba]

Hi,

I have updated my fitbit app on Jan 28. Since then, it doesn't connect to my Charge 2 and to internet. I have cleaned the cache, disinstalled and reinstalled the app, unselected and reselected my Charge 2 bluetooth connection but nothing seems to work. My last attept has been deleting my charge 2 from the device list on the app, with the result that I cannot pair it anymore.

When I open the app it says "Internet non disponibile, esegui connessione per sincronizzare" (It says there is no internet connection, but I actually have it!).

What can I do?

Thank you 

Moderator edit: subject for clarity 

[AlvaroFitbit]

@Gioalba It's great to have you here! 

Let me help you with this. So this is basically a Fitbit app issue. Try using either wi-fi or mobile device and see which one works with the app. Also log out from the app, restart your phone and log back in. Some users have tried clearing the network settings on their phones (for further inquiry about this you can contact your mobile service provider) by following these general instructions.

Hope this helps.

[Gioalba]

Unfortunately nothing worked! I tried everything you said, but the app still says there is no internet connection

[AlvaroFitbit]

@Gioalba thank you for troubleshooting this issue.

Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.

[Gioalba]

Thank you!

[AlvaroFitbit]

@Gioalba you are very welcome. 

Hope Support can assist you and if you find a resolution please share it here so it may benefit other users in the Community.

I'll be around.