Charge 2 faded screen

[Annieclack]

I have tried all recommended fixes to no avail. I depend on this so much especially since lockdown so need the screen to be visible. It was a present for Christmas 2019 bought from Argos on 27/11/2019 so less than a year old. Please advise. Thank you. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Annieclack.

I appreciate your participation in the Forums and sharing that your tracker's screen has faded. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am glad to assist you. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

Have a great day!

[Annieclack]

Thank you for responding. The team has now got all the details and I’m sure are trying to help me.
Regards
Annie

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @Annieclack.

I appreciate your time and feedback. I contacted Customer Support and was informed that they have reviewed your case already and provided a response recently. For more information, please check your inbox.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. 

Have a great day!