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Charge 2 failing to sync since update

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‎05-07-2020 15:04 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-07-2020 15:04 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

Another issue I’ve noticed is that especially since the most recent update my Fitbit can take hours / days to sync up. 
It is worse in the morning when I am checking my sleep. 

 

 

Moderator edit: updated subject for clarity

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‎05-18-2020 08:04

‎05-18-2020 08:04

@CHMEL Welcome to the Fitbit Community! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 not syncing. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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