Charge 2 firmware 22.53.04 issue

[SunsetRunner]

Has there been a resolution to the setup/pairing issue from the beginning of the year involving replacement pebbles with firmware version 22.53.04? I gave up a couple weeks after receiving multiple replacements in Jan and purchased from a different company. Just tried the Fitbit again and still will not enter pairing/setup. Just curious if anyone ever received an actual solution or what the resolution ended up being.

[Sorbotrol]

Today I receive a replacement with this firmware. But I am not able to connect. So probably the issue still appears. Or someone should have a solution?

[AlvaroFitbit]

@SunsetRunner @Sorbotrol Welcome! It's good that the community is growing! 

Let me help you with your issues setting up your device. Please try these suggestions to see if this helps resolve the problem.

Let me know how it goes.

[Sorbotrol]

Hi AlvoroFitbit,

Unfortunately without any luck.

I also received another email to try the Airplane mode. But this didn't work too......

Is there no possibility to update the pebble with a newer firmware before the first setup of the pebble? I think that would solve the issue.

Please let us know. 

[Garjo]

Hello, there clearly is an issue here. Looking at the threads there is a common theme of the Fitbit firmware being the old one. I have tried, unsuccessfully to resolve this. Fitbit need to sort this out

[SunsetRunner]

Yeah, I've tried all these and every other troubleshooting ideas I've come across in other threads with no result. The Fitbit never connects and never moves past the start up screen. Is there not a way to update the firmware on the pebble to get a more recent and not glitched up version on to the pebble?

[Garjo]

So basically there is no solution until Fitbit sort this problem out, it's it's appalling

[SunsetRunner]

That seems to be about it. And they certainly don't seem to be in much of a hurry to fix it. My thought is that Fitbit probably won't go out of there way to attempt to fix this issue since the charge 2 is an older product and there are several newer products out now. They would rather everyone have to pay for the latest and greatest than offer quality support to those of us who prefer to stick with the tried and true and don't feel the need to rush out and buy the newest thing in the market. I think from here on out I'm just going to stick with the other company I chose to purchase from. 

[Sorbotrol]

Then I am curious which one you have purchased now? I was already checking for other ones, but it is difficult to find a good device.

[Garjo]

Just a quick update. Fitbit are adamant it's a problem with my phone. I cannot understand this, it's a new phone and worked perfectly well with fitbit which was purchased in December 2019. I am fast losing faith that this will be sorted. 

[Amy160]

Interestingly mine has just given up as well.
It has stopped tracking my heart rate and the battery is dying veeeery quickly.
I bought a new Charge 3 this morning but it is not compatible with my phone (Android Oreo). Turns out there aren't many watches now that work with Xperia X Compact, so feeling as little stuck.
Such a shame as I've had it just over two years and have had no problem up until now 😞