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Charge 2 firmware still shows as available

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‎08-14-2019 21:10 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-14-2019 21:10 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

I seemingly did successfully complete the update on my Charge 2 today..........  I say that after multiple attempts in that I got the message "Done" which to me indicates completion........  Fitbit seems to be working fine........however.............every time that I initiate the Fitbit App on my phone I see/get the message "charge 2 Update Available" on my app display........  I can ignore the msg however as indicated above I did get indication of update having completed.............  

 

Please review/address.

 

 

Moderator edit: updated subject for clarity

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‎08-15-2019 10:23 - last edited on ‎01-29-2025 08:01 by Fitbit Moderator

‎08-15-2019 10:23 - last edited on ‎01-29-2025 08:01 by Fitbit Moderator

@DMcBeth, welcome! It's nice to have you on board!

Let me help you with your firmware update. You can try restarting your device to see which firmware it has installed. If everything is up to date then log out from the app, restart your phone and log back in.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-15-2019 13:05

In response to AlvaroFitbit

‎08-15-2019 13:05

My fitbit Charge 2 has been restarted............and the app on phone
re-initiated..........no change......problem remains........... I did also
yesterday completely power off my phone and restarted it...........

So..........both the fitbit and the phone have been
restarted/reloaded.............no change

Incidentally, the Fitbit shows 22.58.02 with the logo on
restart..........that confirms the update/release has been done.........


Regards,

David McBeth
47 Vasselle Crescent
Markham, Ontario
L3R 9R1
Ph: (905) 470-0308 - res
Email: david.william.mcbeth@gmail.com

"Thanks for your time"
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