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Charge 2 firmware update failed with Samsung Galaxy A8

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‎05-10-2019 10:42 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-10-2019 10:42 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

I'm still having problems with this firmware update

 

Moderator edit: Subject for clarity 

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‎05-12-2019 14:06

‎05-12-2019 14:06

Hello @anita69 It's nice to see you again participating in our Community Forums! Let me help you out with your concern.

 

If you haven't already done so, please check our help article: Why can't I update my Fitbit device? and let me know how it goes.  Occasionally a firmware update will start and stop or otherwise fail, however, you can follow the steps from the article previously mentioned to rectify this uncommon situation. Also, please try this procedure with another supported mobile device.

 

I'll be here if you need anything else. 

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