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Charge 2 first charge no vibration and no display

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‎04-05-2019 22:56 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-05-2019 22:56 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Hello! I have just unboxed my charge 2, left it over night pluget in, but no charging and no life in it. I've tried reseting it with no luck. Also when I securely attached to the charging cable there is no vibration. Please help! Thanks!

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‎04-07-2019 09:48

‎04-07-2019 09:48

@Mickael_P Welcome to the Fitbit Community! I hope you're doing well!

 

I will gladly assist you with your unresponsive Charge 2 and sorry for the late reply. Also thank you for troubleshooting this issue. Lets discard the power source as the issue by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter.

 

Let me know how it goes.

Alvaro | Community Moderator

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