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Charge 2 flashing and not charging

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‎05-02-2020 12:24 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎05-02-2020 12:24 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

My Charge 2 has a flashing ! when I try to charge it. What is wrong? It doesn't seem to want to charge.

 

 

Moderator edit: updated subject for clarity

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‎05-12-2020 12:05

‎05-12-2020 12:05

@DaisyNorma Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 not charging and its screen flashing. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge.  The restart should also help with the screen issue.

 

Let me know how it goes.

Alvaro | Community Moderator

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