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Charge 2 frozen on battery

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‎10-19-2017 01:50 - last edited on ‎09-09-2020 09:26 by Fitbit Moderator

‎10-19-2017 01:50 - last edited on ‎09-09-2020 09:26 by Fitbit Moderator

Hi. My Fitbit has frozen on the battery screen. How do I get it rebooted or something to make it work again? 

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‎10-19-2017 02:17

‎10-19-2017 02:17

First thing to try when a fitbit misbehaves is a restart using the following procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work.

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4 REPLIES 4

‎10-19-2017 02:17

‎10-19-2017 02:17

First thing to try when a fitbit misbehaves is a restart using the following procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work.

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‎10-19-2017 05:17

In response to SteveH

‎10-19-2017 05:17

Thanks! It worked first time!!! 

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‎10-04-2019 23:38

‎10-04-2019 23:38

Mine is frozen...

Have tried to press and hold the button about 15 times... not working

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‎12-23-2019 15:32

In response to BayPixie

‎12-23-2019 15:32

I notice that once this sort of message is posted, the thread dies. My Charge HR stuck on the battery indicator a year ago. I rediscovered it in a drawer, charged it up & it's... still stuck on the battery indicator. No amount of button pressing seems to trigger a reset. I'm afraid mine is bricked 😞

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