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Charge 2 frozen screen

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‎04-23-2019 05:01 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-23-2019 05:01 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

My charge 2 is stuck on the first screen (since 830p last night as it still says that time and yesterday’s date)....I tried to click the button to change the screens and it stayed on that one screen....and at one point it just started vibrating intermittently....I tried to reset it on the charging dock but it doesn’t read it’s connected or seem to be restarting... 😞 

 

 

Moderator edit: updated subject for clarity

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‎04-24-2019 05:32

‎04-24-2019 05:32

@KayCove Welcome to the Fitbit Community! I hope you're doing well!

 

I will assist you with your Charge 2 screen not working as it should and thank you for restarting your device. Since the issue persist please let our Support team know about it so they can assist you. You will get an email from them as I created a ticket for you.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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