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Charge 2 frozen screen

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‎05-13-2020 12:45 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-13-2020 12:45 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

My charger 2 screen got frozen for a couple of days ago. Frozen on the time 05:30. I have tried several times to reset it. But it does not respond. I had hoped the battery would run out sone and try if that could help. But my patients seem to run out faster. How can I fix this issue?

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎05-19-2020 17:00

‎05-19-2020 17:00

Hi @Zickan, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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‎05-24-2020 03:38

In response to RicardoFitbit

‎05-24-2020 03:38

Run out of battery and now I can't even recharge it. Could recharge it before and under the time the screen was frozen. Now its completely dead

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‎05-24-2020 18:34

In response to Zickan

‎05-24-2020 18:34

Your update is appreciated @Zickan.

 

Thanks for the details that were shared with me. As per previously mentioned, our Technical Customer Support team was contacted on your behalf for them to further assist you. I'll pass along the information that was shared with me for them to resolve your issue promptly.

 

Don't hesitate to ask me any additional questions you may have.

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