Charge 2 gets phone calls on display but not text messages

[SavanahJC]

Starting in August 2020 my watch would randomly have issues syncing and I would stop getting notifications from my phone on my watch so in December 2020 I bought a new phone thinking this was the issue. Since buying a new phone I get phone call notifications on my watch but I no longer get text messages. I have done every update that has been released, and tried every solution I can find on community boards and through Google. Nothing is fixing this issue.

[AlvaroFitbit]

@SavanahJC I hope you're doing well!

Let me help you with this and thank you for troubleshooting this issue. I suggest you clear the link between your phone and your tracker by doing the following (which includes some steps that you have mentioned):

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[SavanahJC]

Thank you for the reply! Unfortunately none of this worked and I've gone over the troubleshooting instructions more then once. Now it is also telling me my notification service is not running.

[AlvaroFitbit]

@SavanahJC thank you for your reply.

Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep me posted.