help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 gets too many notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-10-2019 00:39 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎12-10-2019 00:39 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

For a little over a week now, I'm getting too many WhatsApp notifications on my Charge 2. When someone sends me a message (my kids sometimes send me 2 or 3 sequentially), my Fitbit can vibrate up to 10 times and display that there are 7 messages (even if there are 3). I also found that it is counting the messages I write as 'new'. How can I solve this? 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-11-2019 07:44

‎12-11-2019 07:44

@Maarten Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Charge 2 receiving multiple notifications. Lets try refreshing the link between your phone and your tracker and setting up notifications again.

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes