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Charge 2 getting hot while charging and won’t turn on.

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‎07-06-2019 11:53 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-06-2019 11:53 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

My husband’s charge 2 battery died. When we went to charge it, it won’t turn back on and gets very hot on the charger. I have tried multiple reset methods, to no avail. Help?

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‎07-07-2019 10:24

‎07-07-2019 10:24

@Kelseykels, welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Charge 2 not charging and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you with this issue via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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