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Charge 2 green led light not working

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‎08-05-2019 23:44 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-05-2019 23:44 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

I have had my charge 2 for over a year with no problems! Last week my BP stopped working I have no flashing green led light on the back of my Fitbit. 

I have reset the watch a few times and switched the auto BP on and off and re sync. 

Nothing works think it might be broken all other aspects of it are still working. 

 

 

 

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4 REPLIES 4

‎08-06-2019 11:41 - last edited on ‎06-24-2025 07:15 by Fitbit Moderator

‎08-06-2019 11:41 - last edited on ‎06-24-2025 07:15 by Fitbit Moderator

@Suzannepage46, it's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 2 heart rate sensor not working and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-11-2019 20:37

In response to AlvaroFitbit

‎09-11-2019 20:37

I am having the same issue. One green LED no longer works, but the other one works fine.  All other functions are also working properly. I'd appreciate it if you could post any possible remedies the Support Team provides. 

 

Thank you.

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‎09-18-2019 10:03 - last edited on ‎01-31-2025 09:59 by Fitbit Moderator

In response to DonVitoBraciole

‎09-18-2019 10:03 - last edited on ‎01-31-2025 09:59 by Fitbit Moderator

@DonVitoBraciole It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your heart rate sensor. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-02-2020 07:28

In response to AlvaroFitbit

‎09-02-2020 07:28

I tried all the things listed below and my green led's still do not flash. It does not show my heart rate as well. Any other ideas?

 

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