help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 green light permanently on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-21-2022 06:04

‎08-21-2022 06:04

The green light on my Charge 2 is permanently on and the battery drains in a few hours. I have looked at the message board and followed some suggestions. I have changed heart rate to off, removed FitBit & re-added it and rebooted it but still the light is on.  I have tried the factory reset using the the documented method and USB cable cannot get it to work, the only difference I can see if the type of USB cable I am using, I have the plastic docker bracket style rather than a cable with pins at the top.

 

Any other suggestions as my FitBit is unusable at the moment?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-07-2022 22:45

‎12-07-2022 22:45

the green lights on the underside of your Fitbit are the LEDs that read your heartrate. On your app, if you select your device (Charge 2) you will see that there is a setting for Heartrate. If you select this you can change the setting. If you choose 'on' the green lights will always flash.

 

Regards,

Will

Best Answer
0 Votes