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Charge 2 green light won’t turn off and drains battery in 10 mins

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‎07-26-2019 14:47 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-26-2019 14:47 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

My Fitbit charge 2 green light is shining really brightly and won’t turn off. It drains the battery in 10 mins. I’ve reset it, set heart tracking to Auto and performed latest upgrade. Please help!

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2 REPLIES 2

‎08-04-2019 12:08

‎08-04-2019 12:08

@CleoKnight, it's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

 

Let me help you with your unresponsive Charge 2 and thank you for restarting your device. Since the issue persist the best option is letting our Support team know about this. I noticed that you already have a ticket with them so keep working with the Team to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-04-2019 20:14

In response to AlvaroFitbit

‎08-04-2019 20:14

Thank you very much for replying to me. I spoke to support who have kindly
offered to replace my Fitbit Charge 2, or a 50% discount on the next
/upgraded model. I am happy.
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