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Charge 2 green lights constantly on and battery draining

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‎09-11-2019 23:05 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-11-2019 23:05 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

Just recently my battery charge is only lasting a couple of days and I’ve noticed that the green flashing lights are constantly on, which I guess is the reason for the battery draining quickly. How can I correct this?

 

Moderator edit: updated subject for clarity

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‎09-12-2019 07:07 - last edited on ‎03-14-2025 11:38 by Fitbit Moderator

‎09-12-2019 07:07 - last edited on ‎03-14-2025 11:38 by Fitbit Moderator

@Karenkreft Welcome! It's great to see you around!

Let me help you with your Charge 2 heart rate sensor being constantly on. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-12-2019 07:18

In response to AlvaroFitbit

‎09-12-2019 07:18

How do I turn the heart rate off?

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‎09-12-2019 10:35 - last edited on ‎03-14-2025 11:38 by Fitbit Moderator

In response to Karenkreft

‎09-12-2019 10:35 - last edited on ‎03-14-2025 11:38 by Fitbit Moderator

@Karenkreft thank you for the question. You can follow the instructions on my previous post. Click where it says heart rate to see a help article with the information.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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