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Charge 2 green lights not turning on

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‎05-31-2020 13:02 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎05-31-2020 13:02 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

I have tried to get my watch back up and running but no green lights are displaying on the back pf the watch even when I plug it in it is fully charged any ideas to fizz this

 

 

Moderator edit: updated subject for clarity

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‎06-09-2020 10:07 - last edited on ‎06-13-2025 06:46 by Fitbit Moderator

‎06-09-2020 10:07 - last edited on ‎06-13-2025 06:46 by Fitbit Moderator

@Paul1958 It's good that the community is growing! 

Let me help you with you with the green lights on your Charge 2 not turning on. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

Let me know how it goes.

Alvaro | Community Moderator

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