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Charge 2 has black screen but green lights on

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‎07-24-2019 05:28 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-24-2019 05:28 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

My charge 2 suddenly got a black screen, I already tried to restart a couple of times as I saw in some discussion on this community but the problem persists, some another idea?

 

 

Moderator edit: updated subject for clarity

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‎07-25-2019 09:31 - last edited on ‎03-20-2025 05:05 by Fitbit Moderator

‎07-25-2019 09:31 - last edited on ‎03-20-2025 05:05 by Fitbit Moderator

@CRamoss, it's great to see that you've visited the Fitbit Community!

Let me help you with your unresponsive Charge 2 display and thank you for restarting your device. Since the issue persist I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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