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Charge 2 has developed lines across the screen

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‎05-23-2023 08:34 - last edited on ‎05-23-2023 11:00 by Fitbit Moderator

‎05-23-2023 08:34 - last edited on ‎05-23-2023 11:00 by Fitbit Moderator

I can see time, steps etc but white vertical lines have appeared behind it

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎05-23-2023 11:23

‎05-23-2023 11:23

Hi there, @Suzymonty. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 2.

 

Please restart your Charge 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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‎05-24-2023 20:03

In response to MarreFitbit

‎05-24-2023 20:03

What if that doesn’t work?

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‎05-27-2023 04:36

In response to HGets_It

‎05-27-2023 04:36

@Suzymonty  @HGets_It   In my experience, these lines indicate a screen failure.  I don't think any troubleshooting will help you.  Sorry.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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