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Charge 2 has gone black

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‎10-19-2019 17:21 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-19-2019 17:21 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

my charge 2 has gone black. No heart rate sensor, no nothing. It was charged as of yesterday. I am not sure what to do at this point. Any help would be appreciated

 

 

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‎10-20-2019 11:37 - last edited on ‎05-17-2025 14:08 by Fitbit Moderator

‎10-20-2019 11:37 - last edited on ‎05-17-2025 14:08 by Fitbit Moderator

@Kyraelvin Welcome! It's nice to have you on board!

Let me help you with your Charge 2 not turning on. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-21-2019 10:32

In response to AlvaroFitbit

‎10-21-2019 10:32

I have cleaned it and now need to restart it. How do I go about restarting my charge 2? 

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‎10-27-2019 12:06 - last edited on ‎05-17-2025 14:02 by Fitbit Moderator

In response to Kyraelvin

‎10-27-2019 12:06 - last edited on ‎05-17-2025 14:02 by Fitbit Moderator

@Kyraelvin thank you for cleaning the contacts and sorry for the delay in my reply.

You can click on where it says "restart your device" in my previous post to find instructions on how to restart your device.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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