Charge 2 has lines on the screen

[SarahAS2244]

My Fitbit has lines in the screen. I’ve tried plugging it in the charger and resetting it but that seems to not work. What should I do? 

Moderator edit: updated subject for clarity

[brotherbuzz]

I bought a new Charge 2 a couple years ago, it's been fine. Tried all the
other suggested fixes first, to no avail. You can complain to Fitbit and
they'll give you a coupon for a discount on a new watch from their website,
but that discounted price still works out to more than street price.

So save yourself some time and just go buy another Fitbit.

[Siogfinsceal]

Thanks for your honesty... I figured it was a hopeless case... fitbit needs to sort out their glitches before putting their product on to the market. It seems that I am not the only isolated case with the same issue. 😞

Still though, love the Fitbit!

[brotherbuzz]

Like I said, my second Charge 2 has never had any problem.

[gnamasiv]

My watch was working great, till earlier today at work, I noticed black lines running across the screen. When I kept pressing the button on the left, hoping to improve it somehow...the display somehow completely turned inwards, as if it were a mirror image of the display.

[Mmastery]

In my experience, you FitBit is on it's way out. Go through all of the hoops to replace it if it is under warranty. This has generally been the downside and upside to FitBit, you have to jump a lot of hoops to replace (ex. Hard resets, updates, etc)  but I've been very happy with customer service in my 4 years of owning.

[wyne09]

tried all of this but my screen has the image like matrix that you cannot understand. but it vibrates every time i charge or push the left button

[BigKev7702]

This all started last week with the screen cracking randomly. I work in a manufacturing plant and during the summer it can get up to 115 degrees F inside the plant. I can still see the time and date but there are multiple blank lines through the digital displayed information. The watch is also loosing its charge daily, that started two days ago. Today, I took it off the charger this morning and lasted less than three hours and died again. My wife’s Fitbit isn’t giving her any issues, but she doesn’t work in an high temperature environment job. We bought them in the same week.

[Solitude717]

My Fitbit Charger 2 has vertical white lines. When I tried to restart it, it shows screen wake and notifications. I plugged it in and already charged it. 

I notice that I have to log off and logon again to sync the Fitbit charger 2. Otherwise, the time shows the incorrect time. 

Please advise. 

[CatWake]

Hi there, 

My Fitbit Charge 2 has been displaying black lines for several weeks now, with more beginning to appear. I have tried the manual restart as suggesting with no avail; I have been careful not to drop or knock it against anything and it is still within warranty (I purchased it from Amazon in September last year). 

Is there anything else I can try or is worth replacing?

Thank you 🙂 

[CatWake]

  

[Solitude717]

Hi! 

I contacted Fitbit via Facebook. I described the problem to them in detail along with sending pictures of what happened. 

Surprisingly, a company rep responded to me. The rep saw that my last update on my Fitbit took place 3 hours ago and will send this issue to the tech support. 

This morning, I received an email re: a replacement for my defective Fitbit device. 

If you have a Facebook account shoot the company an email and someone will respond to you. 

No worries. 👍

[Solitude717]

I forgot to add the email did say the replacement will be for free. So no cost to you if you get the same device. If you want to upgrade it, then Fitbit will give the upgrade for 50% off.

👍

[brotherbuzz]

Get a new one.

[CatWake]

Thank you so much for the advise! 

I have just emailed them with the photos so hopefully I’ll get a response soon! 

Thank you again for taking the time to suggest this! 😊😊😊😊

[brotherbuzz]

Fitbit will probably give you a discount coupon at the Fitbit store, which
brings their price for a new Fitbit from them down to street price.