Charge 2 has suddenly short battery life

[zappelk]

In the last couple of weeks the battery life of my Charge 2 has suddenly dropped to less than a day, when it had always lasted for 5 days or more. I have not changed any of my settings or used my tracker any differently than usual. I've tried resetting it several times, but nothing has changed. What else can I try?

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@zappelk  It's great to see that you've visited the Fitbit Community! Sorry to hear that your Charge 2's battery is draining quickly and thank you for restarting your device. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

Let me know how it goes!

[zappelk]

Thanks for the suggestions. I tried these but unfortunately there was no change. Along with the shorter battery life, I notice my tracker is also not tracking sleep using the detailed tracking. Could these problems be related?

[AlvaroFitbit]

@zappelk thank you for the update and sorry for the late reply. These two issues could be related. Still since the battery issue persist I suggest you let our Support team know so they can further assist you. I have created a ticket for you so you will get an email from them.

Keep me posted.