Charge 2 has to be setup every day

[Lbower]

I have to set up my charge 2 on my ipad air every day.  The ipad says it can not find the device and I set it back up which is a pain.  It works for a couple of hours then it does not work.

Please advise

[AlvaroFitbit]

@Lbower Thanks for joining us! 

Let me help you with your Charge 2 not syncing so you need to set it up daily. Lets try clearing the link between your iPad and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. You can find troubleshooting instructions here.

Let me know how it goes.

[Lbower]

I have tried all of these fixes many times. In fact I have removed and reinstalled the fit bit app and reconnected everything, after a day or two the device my charge two is not found.

Sent from my iPad

[AlvaroFitbit]

@Lbower thank you for the update.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Keep me posted.

[Lbower]

Thank you

Sent from my iPad