help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 heart rate inaccuracy

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-01-2019 21:30 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎05-01-2019 21:30 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

I have had my fitbit charge 2 for over a year, but this week it has been showing erratic and very high heart rates, even when i sleep! So this effects my active minutes, calories burned etc.

I have tried the reset when on charger, reinstalling the app, turning the heart rate on and off in settings, but still cannot get it back. It will work for an hour or so, then go crazy again, usually while i am sedentary.

Has it died?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-02-2019 12:22

‎05-02-2019 12:22

@VickiGordon Welcome! It's nice to have you on board!

 

I will assist you with your Charge 2 heart rate reading. Thank you for troubleshooting this issue. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Also check these tips to improve the heart rate reading on your device.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes