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Charge 2 heart rate monitor not working.

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‎02-18-2020 01:19 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-18-2020 01:19 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

The heart rate monitor in my Charge 2 is not working. The green lights are also not working. I've already tried to turn the heart rate on and off as per advise on prevoius forums, but not successful.

Thanks to advise.

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‎02-19-2020 10:41 - last edited on ‎01-22-2025 06:26 by Fitbit Moderator

‎02-19-2020 10:41 - last edited on ‎01-22-2025 06:26 by Fitbit Moderator

@Rohan7 Welcome! It's great to see you around! 

Let me help you with your Charge 2 heart rate sensor not working and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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