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Charge 2 heart rate monitor not working

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‎04-21-2020 22:22 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎04-21-2020 22:22 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

Hi

my rate monitor is not displaying. I have been through live chat ,worked for a bit now stopped again. Gone through all of the troubleshooting to no avail. There is only one green light flashing. Heart monitor only works when I press my finger tips on the sensors.any help would be great. Can I purchase the taker only as I recently bought  some straps 

 

 

Moderator edit: updated subject for clarity

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‎05-05-2020 11:02

‎05-05-2020 11:02

@Selinek It's great to have you here! Sorry for the delay in my reply.

 

Let me help you wiht your Charge 2 heart rate not working and thank you for reaching out to our Support team for further assistance. Since the issue persist after trying their suggestions then please update your case with them to inform them about this. They will work with you to find a solution. Also if you purchase a device from the Fitbit store, you can't only purchase the device, you will need to buy the entire package.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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