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Charge 2 heart rate sensor cracked

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‎05-23-2019 02:50 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-23-2019 02:50 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

Hai,

 

My fitbit charge 2 sensor at the back is cracked and only 1 light come out. 

How to repair?

 

Moderator edit: Subject for clarity 

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‎05-24-2019 14:12

‎05-24-2019 14:12

Hello @masnimei thanks for bringing this to my attention, I'm glad to give you a warm welcome to our Community Forums and a hand with your Charge 2.

 

I'm sorry to know that the heart rate sensors of your Charge 2 device are cracked. That said, I'd like to let you know that our Support team was contacted on your behalf to receive further assistance regarding this situation. Please keep an eye to your email inbox for their contact, they'll be in touch with you soon. 

 

In the meantime they contact you, let me know if you have any additional questions. 

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