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Charge 2 heart rate sensor not working, lights don't turn off

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‎05-08-2020 05:45 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-08-2020 05:45 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

Add me to the list. Updated firmware, Heart rate does not work and the lights are full on and draining the battery. Tried all the suggested solutions and no luck. Thanks again FitBit.

 

 

Moderator edit: updated subject for clarity

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‎05-21-2020 11:03

‎05-21-2020 11:03

@SunsetRunner Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 heart rate sensors not working and thank you for troubleshooting this issue. You didn't mention which troubleshoots you have tried so I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-21-2020 14:07

In response to AlvaroFitbit

‎05-21-2020 14:07

Thanks. Tried all those steps. Same results.

The latest firmware caused this issue. Is there a way to roll back to previous version ?

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‎05-24-2020 11:30

In response to SunsetRunner

‎05-24-2020 11:30

@SunsetRunner thank you for the update.

 

Since the issue persists I have created a ticket so our Support team can further assist you via email.  Due to recent events affecting our operations, we may need more than 7 business days to respond.  

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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